Terms of service
TERMS OF SERVICE
Last updated: September 2026
Welcome to VALMORA. These Terms of Service govern your use of our website and the purchase of products from valmoracandles.store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. About VALMORA
VALMORA operates this online store and offers scented candles and related products through our website.
For questions regarding these terms or your order, please contact us at:
2. Online Store
You must provide accurate and complete information when placing an order.
You may not use our website or products for any unlawful or unauthorised purpose.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product availability issues or payment problems.
If we cancel an order after payment has been taken, the applicable amount will be refunded.
3. Products
We make reasonable efforts to display our products, colours, packaging and product information accurately.
However, colours and appearance may vary slightly depending on your device, screen settings, production variations or other factors.
Because our products include scented candles, fragrance perception can vary between individuals. Product descriptions are intended to provide an indication of the fragrance and should not be interpreted as guaranteeing that every customer will perceive a scent in exactly the same way.
4. Prices & Payments
Product prices are displayed on our website and may change from time to time.
The price applicable to your purchase will be shown during checkout before you complete your order.
Available payment methods will be displayed at checkout.
You are responsible for providing accurate billing and payment information.
5. Discount Codes & Promotions
From time to time, VALMORA may offer discount codes, promotional offers or special pricing.
Unless otherwise stated, discount codes cannot be exchanged for cash and may be subject to expiration dates, minimum order values or other conditions.
We reserve the right to modify or withdraw promotional offers where permitted by law.
6. Orders
After placing an order, you should receive an order confirmation using the contact information provided during checkout.
An order may be cancelled where we are unable to fulfil it, payment cannot be processed, incorrect information has been provided or another legitimate issue prevents fulfilment.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
7. Shipping & Delivery
Available shipping methods, costs and estimated delivery information are displayed during checkout where applicable.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather or other disruptions.
Customers are responsible for providing a complete and accurate delivery address.
International orders may be subject to customs duties, taxes or import charges depending on the destination. Where applicable, responsibility for these charges will be determined by the relevant laws and shipping terms presented to the customer.
8. Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms of Service.
Nothing in these terms limits any statutory consumer rights that apply to your purchase.
9. Candle Safety
Customers are responsible for following the safety and care instructions supplied with our candles.
Never leave a burning candle unattended. Keep burning candles away from children, pets, flammable materials and draughts.
VALMORA is not responsible for damage resulting from misuse of a product or failure to follow provided safety instructions, except where liability cannot legally be excluded.
10. Intellectual Property
The VALMORA name, branding, logos, website designs, original photographs, graphics, written content and other original materials belonging to VALMORA may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or commercially use VALMORA-owned content without permission, except where permitted by law.
11. Third-Party Services
Our website may use or provide access to services operated by third parties, including payment providers, delivery companies and other technology providers.
Their services may be governed by their own terms and privacy policies.
12. Website Availability
We aim to keep our website accurate and available but cannot guarantee that it will always operate without interruption or errors.
We may update, modify or temporarily suspend parts of the website when reasonably necessary.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability or consumer rights that cannot legally be excluded.
To the extent permitted by applicable law, VALMORA will not be responsible for losses that were not reasonably foreseeable or that result from improper use of our products.
14. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services or legal requirements.
The version published on our website at the time of your purchase will apply to that purchase, subject to applicable law.
16. Governing Law
These Terms are governed by the applicable laws of England and Wales, without limiting any mandatory consumer protections that may apply to customers residing in other jurisdictions.
17. Contact
If you have questions about these Terms of Service, please contact:
VALMORA
Email: Info@valmoracandles.store